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Program: Mental Health and Addictions Urgent Care Centre

Organization: Hôtel-Dieu Grace Healthcare
Description of Services: Works in partnership with community social agencies to provide crisis response services to individuals experiencing a mental health or addictions crisis who cannot safely wait for community mental health and addiction support.

Services include:
  • 24 hour Crisis telephone line
  • Walk-in service within the Crisis and Mental Wellness Centre at 744 Ouellette Ave
  • Windsor Regional Hospital - Ouellette Campus, Emergency Department at 1030 Ouellette Ave daily 7am-11pm
  • Follow up crisis counselling and referral

As of May 1, 2025 addictions services offered through HDGH's Addiction Assessment and Referral program have been absorbed by our Mental Health and Addictions Urgent Care Crisis Centre (MHAUCC) program. Any client who meets the criteria outlined above may attend the MHAUCC for these services. 

Fees: Services are provided at no cost upon presentation of a valid OHIP card
Eligibility - Population(s) Served: Individuals 16 years or older who are experiencing a mental health or addictions crisis who cannot safely wait for community mental health and addiction support.
Application: Call or drop in * accepts self-referral
Waiting Period: clients walking into the MHAUCC are usually seen within one hour
Accessibility: Wheelchair Accessible      Wheelchair Accessible
Languages: English ; French
Area(s) Served: Windsor and Essex County

Phone Numbers: Program-related questions 519-257-5111 ext 72612
If you are experiencing a CRISIS call 519-973-4435
Fax: 519-254-0093
Email: Problem.gambling@hdgh.org
Website: www.hdgh.org/MHAUCC
Address: South Essex Community Council (SECC)
1030 Ouellette Ave
Windsor, ON
N9A 1E1
Intersection: Adjacent to the Goyeau Street entrance of Windsor Regional Hospital Ouellette Campus Emergency
Location: Windsor (City Centre)
Hours: Phone Line: Daily 24 hours
Walk-In: Daily 24 hours
Executives: Bill Marra - President & CEO
Contacts: Rosie Piptone-Middleton - Manager, Ambulatory Services

 
This information is provided by thehealthline.ca. It was last completely updated on: 10/7/2025

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